Today I felt really moody.. I know my big aunt is coming, wondering if that makes up half of the reason for my mood.
Anyway, the main reason was I had a tongue-lashing from one of my regular customers. Yesterday he was enquiring stock and I checked that we have plentiful stock. So as usual, he confirmed purchase around late evening and told me he will pick them up today before noon.
When I submitted the sales order to store this morning, I was informed that was zero stock! The stock reflected as our inventory stock are actually all taken up by my boss for his order which was not transferred to the confirm sales inventory. I don't know why this was not being processed, we weren't informed of zero stock and no one replenished stock. (don't know who is in charge, so messy!) Well, I had already committed to the customer and he can be a hot-tempered fellow when things cocked up! Gosh, I knew my day will start bad... and I was right about it. My customer angrily told me he is so disappointed in the way we handle things and just hang up on me =(
I'm furious about my whole "Talk nonsense only" system and no one cares that we are facing rough times here. Similar cases will not just happen once or twice, but anytime to anyone. The whole inventory process flow is in a deep mess and no one bothers to clear them.
Today is definitely a lousy day for me as I learnt of another bad news :(
Just bear with my post.. I'm just over-reacting + angry today than other days. Remember, I'm supposed to be a peace-loving person =)
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